Privacy Policy

This Privacy Policy outlines how The Booking Leak, operated by Christopher Mugoya (website: thebookingleak.com), collects, uses, stores, and protects your personal data. We are committed to safeguarding your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our services are provided to local UK service businesses, and this policy applies to our processing of personal data related to our missed lead recovery and automated follow-up services.

1. Personal Data We Collect

We collect personal data that you voluntarily provide to us through our contact form on thebookingleak.com. This data may include:

• Your Name

• Your Email Address

• Your Phone Number

• Your Business Type

2. How We Use Your Personal Data

The personal data we collect is used solely for the purpose of providing and improving our services. Specifically, we use your information to:

• Conduct an audit of your business's missed leads.

• Provide our automated follow-up service to recover those missed leads.

• Communicate with you regarding your service.

3. Legal Basis for Processing

Under the UK GDPR, the legal basis for processing your personal data is legitimate interests. We have a legitimate interest in collecting and processing your data to provide the valuable service you have requested. We have carefully balanced our interests against yours and have concluded that our legitimate interests do not override your fundamental rights and freedoms. For specific marketing communications, we may seek your explicit consent.

4. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. We will securely delete your data when it is no longer needed.

5. Third-Party Sharing

We do not share your personal data with any third parties without your explicit consent, except where required by law. Your information will be kept confidential and used only for the services provided by The Booking Leak.

6. Your Data Rights

You have the following rights regarding your personal data:

• The Right to Access: You have the right to request access to the personal data we hold about you.

• The Right to Erasure: You have the right to request that we delete your personal data.

• The Right to Rectification: You have the right to request that we correct any inaccurate personal data we hold about you.

To exercise any of these rights, please contact us using the details provided below.

7. Cookies

Our website, thebookingleak.com, uses cookies for basic analytics purposes to understand how visitors interact with our site. These cookies help us improve user experience. By continuing to use our website, you agree to our use of cookies in accordance with this policy.

8. Contact Details for Data Queries

If you have any questions or concerns about this Privacy Policy, or wish to exercise your data rights, please contact:

Christopher Mugoya
Email: christopher@thebookingleak.com

9. How to Complain to the ICO

If you are not satisfied with our response to your concerns, or believe we are not processing your personal data in accordance with the law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection. You can find more information on their website: https://ico.org.uk/.

Summary

This policy details the personal data collected by The Booking Leak, its usage based on legitimate interests, retention practices, strict no-sharing policy without consent, your comprehensive data rights, the use of basic analytics cookies, and clear contact information for queries and complaints. We are committed to upholding your privacy under UK GDPR.

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to christopher@thebookingleak.com.